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FAQ
Frequently Asked Questions
Find answers to common questions about ClickMonk.
ClickMonk is an easy-to-use link tracking and redirection software that helps marketers and businesses track, manage, and optimize their links. It's available as both a cloud solution and an on-premise software.
The on-premise version of ClickMonk can be installed on your own servers, giving you complete control over your data and infrastructure. It requires a Linux server with at least 4GB RAM and 2 CPUs.
Yes! We offer a free plan for our cloud solution and a 7-day trial for our on-premise software. This allows you to test all features before making a purchase decision.
Unlike many competitors, ClickMonk offers both cloud and on-premise options, giving you flexibility in deployment. We also focus on providing advanced features like geo-targeting and device-based redirection at competitive prices.
There's no limit to the number of links you can create on any plan. The plans differ in the number of clicks you can track per month and the available features.
Yes, for Enterprise customers, we offer custom development services to tailor ClickMonk to your specific needs. Contact our sales team to discuss your requirements.
ClickMonk provides comprehensive analytics including click tracking, geographic data, device information, referral sources, and conversion tracking. All data is available in real-time through our intuitive dashboard.
We take security seriously. All data is encrypted in transit and at rest. For cloud users, we use industry-standard security measures. For on-premise users, you maintain complete control over your data security.
Yes, ClickMonk offers a robust API and integrations with popular marketing tools, CRMs, and analytics platforms. We also provide webhooks for real-time data synchronization.
We offer multiple support channels including email, chat, and phone support. Response times vary by plan, with Enterprise customers receiving priority support. We also maintain a comprehensive knowledge base and video tutorials.
You can set expiration dates for your links, after which they will automatically stop working. This is useful for time-sensitive campaigns or temporary promotions.
Yes, you can customize your short links with your own domain and branding. This helps maintain brand consistency across your marketing campaigns.
Yes, you can create multiple destination URLs for a single short link and split traffic between them to test different landing pages or offers.
ClickMonk supports geo-targeting, allowing you to redirect users to different URLs based on their location. This is perfect for international campaigns and localized content.
Yes, you can set up conversion tracking to measure the success of your campaigns. Track purchases, sign-ups, downloads, or any other desired actions.
Your data is preserved for 30 days after cancellation. You can reactivate your account during this period to regain access. After 30 days, data may be permanently deleted.
Yes, you can invite team members and set different permission levels. This allows for collaborative link management while maintaining security and control.
We release regular updates with new features and improvements. Cloud users receive updates automatically, while on-premise users can update at their convenience.
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